| Username/Password | I have put user name/email address and password but the system reply "Invalid user name or password." | User to check using correct email address and ask your to ONLY type in Copy/Paste method will cause invalid error. NOTE: copy & paste introduces new errors, after data is copied its usually motified to suits its new location, thus prone to all sort of human login errors. | 1. Close website & reopen to reset/clear field boxes
2. Is User copying & pasting into field boxes? Yes this creates errors - best practice to type in ONLY | 27/05/2020 |
| Username/Password | Apparently, I forgot the password I put during the registration, and we I do the procedure to have a new one the system tells me : “The password-answer supplied is wrong.” But I’m sure of my answer.. | User to check using correct email address and ask your to ONLY type in Copy/Paste method will cause invalid error. NOTE: copy & paste introduces new errors, after data is copied its usually motified to suits its new location, thus prone to all sort of human login errors. | 1. Close website & reopen to reset/clear field boxes
2. Is User copying & pasting into field boxes? Yes this creates errors - best practice to type in ONLY | 27/05/2020 |
| Access to Sites | I am attempting access Portal which I have registered for. All links are requesting me to send a page access request. Is this normal or is there an issue? | Yes, it is normal as a NATO and NATO Nations user I have access to the COI Cooperation Portal. To access a site portal Users are requseted to add short description to activate the Access request button to site. | 1. User to navigate to a site
2. Add overview for their access to the page
3. The access request will then become activate
4. Or user can contact site adminisition team | 27/05/2020 |
| Username/Password | Seems that I already have an account but if so, forgot password and security question comes always back wrong. | If users have an NU account/REACH Laptop: click "Sign in here with NU account/REACH laptop" | 1. User to click "Sign in here with NU account/REACH laptop" | 28/05/2020 |
| Access to Sites | Problem access the **** Site - I need permission to access this site | If User is requesting access to site, & they have activate account as NATO User ONLY on the COI Cooperation Portal. To access sites they need to either Contact local site administrator for access, request via website or send invite by site administator | 1. Local administator checks permission group for user,
if user is not found - validate/verify user.
2. Add user to permission group | 28/05/2020 |